Convergensave brings you value through customization of the product for specific customer needs. The design time and return-on-investment analysis is included within the pricing. You can buy Avaya equipment from a number of business partners but Convergensave invites you to compare.

Convergensave will help you determine the options you have with your Avaya Lease. We will give you a complete analysis of current Avaya leasing options and upgrade costs. We will give you an ROI statement relating your specific lease. This will arm you with necessary information.

Today over 90% of fortune 500 companies and government offices use Avaya ( Formerly AT&T and Lucent ) equipment. What makes Avaya so successful is the scalability of products and services from small to large enterprise level. As the product line evolves, the equipment remains compatible with new generation of products. This saves the investment made at earlier times.

AVAYA PRODUCT LINE

IP Office

Avaya Unified Messenger

Avaya Unified Communication Center (UCC) provides mobile, collaborative and management associates with a unified interface to their most important information and communications tools.

With UCC, users can make calls and conference calls; manage their voice, fax and email messages; gain access to directories and databases; manage their calendars and task lists; and set personal contact rules to make more efficient use of their time—all via speech commands from any telephone or through virtually any web or wireless device.

Avaya UCC allows key associates to turn downtime into productive time, and allows them to work the way they want to work—any time, anywhere.


Flash Demo: http://www1.avaya.com/enterprise/prods/UM/demo.html
For more demos, visit the Avaya Demo Zone

Merlin Magix

The MERLIN MAGIX Integrated System has been designed to meet the evolving communications needs of small- and mid-sized businesses. It's flexible and scalable, and can grow as your company grows, up to 80 lines and 200 extensions. The MERLIN MAGIX Integrated System is the perfect choice for small companies looking for the latest communications features, as well as for larger companies with branch offices. The system's networking capabilities let multiple locations communicate across the public telephone network or across an Internet Protocol (IP) network.

You can easily enhance your MERLIN MAGIX Integrated System by adding any of a growing number of e-business, customer service, or computer telephony integration (CTI) applications available from Avaya and Avaya's Independent Software Vendor (ISV) partners around the world. The MERLIN MAGIX Integrated System will give you the leading-edge communication capabilities you need to compete successfully in today's marketplace:

The MERLIN MAGIX Integrated System is easy to administer and maintain, helping you save time and money. Programming is quick and simple with Windows-based System Programming and Maintenance (WinSPM) software, a user-friendly, graphical user interface (GUI) which provides on-screen icons and menu choices to guide you through the administration process. WinSPM software provides convenient access to your current system information, giving you a comprehensive picture of your system and station programming, instead of isolated features or function screens.

Key Features

Loudspeaker Page with Group Page
Call Screening
Hot Dialpad
Remote Call Forwarding with Simultaneous Internal Alert
Headset Displays
CTI Link
Integrated Network Access
MERLIN MAGIX Customer Care Solutions
Multi-site Networking
Multimedia Messaging
Avaya™ Web Communications Server
Mobility Management

Loudspeaker Page with Group Page
This feature allows the loudspeaker paging system to be added to a Page Group. When a call is made to the Page Group, all members, along with the paging system will be alerted.

Call Screening
Call screening allows a user to listen in on a call after it has gone to voice mail coverage and if they choose, to bridge back onto the call (the voice mail port is disconnected and the user joins the call as a regular participant). The feature will be available for both internal and external calls that are eligible for coverage.

Hot Dialpad
The Hot Dialpad feature will allow a user to dial an outside or internal number without pressing the speakerphone button or lifting the handset before dialing. The Hot Dialpad feature will automatically go off-hook on speakerphone when the first digit is dialed from the dialpad. When a user is in headset mode, the feature will automatically take them off-hook on the headset when the first digit is dialed.

Remote Call Forwarding with Simultaneous Internal Alert
Incoming calls destined for certain individuals will also alert at a programmed external telephone number such as a cell phone. If unanswered, the call would be treated as unanswered and go to voice mail.

Headset Displays
When a user is in headset mode, they can receive displays for incoming calls.

CTI Link
The CTI link package has updated PBX driver software, which will allow the CTI board to work with a MERLIN MAGIX R2.2 system. Also, the CTI board is a new version, called the Eicon Diva R2.02 board. This board is now compatible with CTI servers that have PCI 2.2 (64-bit) slots.

Integrated Network Access
MERLIN MAGIX® Integrated Network Access (INA) combines the functionality of T1/PRI (Primary Rate Interface), a data router, DSU/CSU (data service unit/channel service unit), and a packet-filtering firewall, all on a single circuit card. Using the INA capabilities of your MERLIN MAGIX Integrated System, you can:

MERLIN MAGIX Customer Care Solutions
The MERLIN MAGIX Integrated System offers call center support for even the smallest business. Avaya and Avaya's Independent Software Vendor (ISV) partners provide answers to your service or billing problems, and the flexibility to conduct transactions by telephone, Internet, e-mail, or fax.

Features include:

Multi-site Networking

If your business has a number of locations or employees working in geographically dispersed areas, multi-site networking can save you money. A MERLIN MAGIX private network can help maximize your facilities by sharing voice, high-speed data/video, and a single voice messaging system across multiple locations. Features include:

Your network can consist of one or more MERLIN MAGIX Integrated Systems, plus MERLIN LEGEND® Communications System, DEFINITY® Business Communications Server (BCS), DEFINITY ProLogix®, and DEFINITY Enterprise Communications Server (ECS).

Multimedia Messaging

Choose from a wide range of proven messaging solutions for voice, fax, and e-mail, including MERLIN® Messaging, Octel® 100 Messaging, and INTUITY™ AUDIX® VS. In addition, virtual messaging with a Web-based browser provides you the ability to control, prioritize, and manage voice messages from a PC.

Avaya™ Web Communications Server

The MERLIN MAGIX Integrated System offers an optional Avaya Web Communications Server to help you expand your market reach to the Internet.

Mobility Management

When your employees are away from their phones—in the warehouse, down the hall, or in an adjacent building—important decisions get delayed and calls go unanswered. The MERLIN MAGIX

Integrated System has a variety of solutions for your employees on the go. Cordless telephones, loudspeaker paging, voice messaging with outcalling, and the TransTalk® Digital Wireless System keep your employees in touch wherever they are.

All trademarks identified by ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. or Avaya ECS Ltd., a wholly-owned subsidiary of Avaya Inc., and they may be registered in the US and other jurisdictions. All other trademarks are the property of their respective owners.

DEFINITY

As part of the Avaya™ Enterprise Class IP Solutions (ECLIPS) portfolio, the DEFINITY® Servers - powered by Avaya MultiVantage™ Software - deliver a full range of global communications capabilities to help your enterprise meet its goals for increased productivity, customer care, and network efficiency. These premier voice and data solutions are designed to simplify your move to a converged communications network while protecting the investments you have in place.

The Avaya DEFINITY servers and associated Avaya™ Media Gateways with Avaya MultiVantage™ Software offer you powerful choices for migrating your business to an integrated communications environment without compromising interoperability, features, applications, scalability, or reliability. You can add Internet Protocol (IP) functionality to your existing enterprise systems, deploy a pure IP solution, or implement a combination of the two - whichever and whenever it is right for your business. And as you migrate, you can realize efficiencies and cost savings by maximizing investments already made in existing voice/data infrastructure and in user/administrator training.

Built on a long tradition of excellence, these servers provide long-term investment protection and prepare you to meet the challenges of the customer economy, by delivering:

The DEFINITY solution is based on an upgradeable processor, a high-level operating system, uniform software, open interfaces, and distributed processing. Each server uses the same software, circuit packs, phones, and wiring. So, you can leverage the equipment you have in place and minimize the cost to upgrade to new capabilities and capacities by reusing your DEFINITY hardware with new Avaya MultiVantage Software enhancements.

There are four DEFINITY servers to fit your needs:

Avaya DEFINITY One™ Communications Server
This DEFINITY server is an "all in one" solution with telephony, multimedia messaging, and system management co-located on the same processor. This server is ideal for multisite organizations or branch offices needing 20-60 telephones, with growth potential to 240 telephones.

Avaya MultiVantage Software with an Avaya DEFINITY® Server CSI and Avaya™ CMC1 Media Gateway
This solution is ideal for growing companies needing 50 to 500 telephones, and for the satellite offices of large corporations that need cost effective use of the same applications available at headquarters. As sophisticated as the larger DEFINITY servers, this server provides call processing, business applications - such as, voice messaging, shared voice mail, and small call center - networking capabilities, and expert systems for remote diagnostics and self-healing.

Avaya MultiVantage Software with an Avaya DEFINITY® Server SI and Avaya™ SCC1 Media Gateway or an Avaya™ MCC1 Media Gateway
This solution is ideal for locations with 250 to 1,000 employees. It can support up to 2,400 stations with a seamless migration to larger Avaya™ Media Servers.

Avaya MultiVantage Software with an Avaya DEFINITY® Server R and Avaya SCC1 Media Gateway or an Avaya MCC1 Media Gateway
This solution is a powerful, scalable, reliable, and application rich solution. It is ideal for locations with 1,000 or more employees. It can support up to 25,000 stations, so it can be sized to provide the capacity you need today and well into the future.
The following chart summarizes the features/capabilities of the four DEFINITY Communications Servers:

DEFINITY One DEFINITY
CSI DEFINITY SI DEFINITY R
Max. Stations 240 500 2,400 25,000
Max. Trunks 168 400 400 4,000
Max. Ports 408 600 2,800 29,000
Max. IP Endpoints 240 390 1,500 10,000
Call Center Advanced Advanced Advanced Advanced
Networking Advanced Advanced Advanced Advanced
Messaging Embedded Adjunct Adjunct Adjunct

UNIFIED COMMUNICATIONS
Extend, Access, Integrate and Deploy with Avaya Unified Communication Solutions

How do you win in the new customer economy? How do you build customer loyalty? Long-term relationships? Sales? Productivity? Those are tough questions to answer and the next BIG wave of challenges for your business. We believe that winning in this new world depends on how well you:

Extend the Capabilities of Your Network
Avaya™ Unified Communication Center lets you turn your users' mailboxes into a communication center, extending the capabilities of your network—including your Octel®, Intuity™ AUDIX® and Microsoft® Exchange servers—for your key mobile and remote workers.

The Avaya Unified Communication Center means leveraging the power of your network applications to help build a workplace that lets your people improve the quality of their decisions, respond faster and more effectively to customers and partners, accomplish more in less time, and drive differentiation for your brand.

Access Seamlessly Through the Mode and Device of Their Choice
With Avaya Unified Communication Center, your mobile professionals can stay connected to customers, associates and partners via speech commands, wireless devices, and web browser. They can get to their most important information and communications functions through their phones, PDAs, desktop PC, or laptop—choosing the device that is most suitable at that time. Seamless and secure access to your network applications can speed response times to customer requests, allow more time to pursue new sales leads, and help give your company a competitive edge.

Integrate for Simplicity and Effectiveness
Calling. Conferencing. Messaging. Scheduling. Directories. See them all come together seamlessly and securely with the Avaya Unified Communication Center. By bringing together these critical information sources and providing the ability to act on that information in a single, seamless session, mobile professionals can make the most of their time.

Strategic Deployment of Unified Communication Solutions
Strategically deploy Unified Communication solutions to the people who have the greatest impact on your business: executives and managers, sales people, professional specialists, and anyone who has a high level of interaction with customers and associates. Competitive differentiation in today's customer economy is a moving target, and the award-winning* Avaya Unified Communication Center can help your key customer-facing personnel do more every day, by allowing them to be as effective when mobile as they are in the office.

*Winner — "Best Network Application Software" — Networld + Interop 2002

The Avaya Unified Communication Center delivers a common experience regardless of where your users are working, the network services they need to access or the device they want to use to access them.

Avaya Call Centers
Avaya ( Former division of AT&T and Lucent ) is the leader in this field with far extensive track record than its nearest competitor. For this reason most of the companies who can not risk their mission critical applications choose Avaya as proven Call Center provider.

Convergensave value proposition is to give you the Customized Solution as your Service Provider.
Call centers are the most customization intensive product. We will work with you patiently until you feel satisfied and ready to roll out the service to your customers.

Avaya Advantage
Avaya is a recognized leader in Customer Relationship Management (CRM) solutions , and the DEFINITY® Enterprise Communications Server is the foundation for this success. DEFINITY® Enterprise Communications Server offers a powerful, integrated solution for your call center and telecommunications needs. You can select from a powerful assortment of features and capabilities especially designed to enhance your call center operations, giving you a solution with tools that can improve everything from call routing to customer satisfaction.

The DEFINITY® automatic call distribution (ACD) is full integrated with DEFINITY Enterprise Communications Server through proprietary links to offer seamless operation with the DEFINITY Enterprise Communications Server and its peripherals, including the Avaya INTUITY™ AUDIX® voice messaging system and the Avaya™ Interactive Voice Response system.

And the DEFINITY Enterprise Communications Server is the engine behind Avaya's innovative contact center solutions, including Avaya™ Call Management System (CMS), NICE Analyzer application, Avaya™ Business Advocate, Avaya™ Virtual Routing, and Avaya™ Basic Call Management Reporting Desktop. Avaya contact center solutions provide the routing, management, staffing, and reporting functions to run today's complex call centers.

Lastly, if you're looking for multimedia solutions, the DEFINITY Enterprise Communications Server supports a variety of computer telephony integration (CTI) and Web-integrated call center solutions. Most notably, the Avaya™ Enterprise Manager platform integrates your back office systems with your call center, and provides a variety of avenues for customers to contact you including telephone, e-mail, Web browsing, online text chat, Voice-over-IP (VoIP) chat, and more.

All trademarks identified by ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. or Avaya ECS Ltd., a wholly-owned subsidiary of Avaya Inc., and they may be registered in the US and other jurisdictions. All other trademarks are the property of their respective owners.